Taken from
http://blogs.computerworld.com/healthcare-it/20545/what-mobility:
Much thought and focus is being devoted to the future of health care
delivery and the role that mobility will play. For example, Fierce
Mobile Healthcare’s Sara Jackson recently brought up an interesting
question: will hospitals need chief mobility officers?
She argues that mobility represents a transformational paradigm shift
in our ability to deliver and receive care, and such a shift needs an
enterprise-level focus that crosses people (HR/COO), process (COO) and
technology (CIO/CTO) functions.
But while organizations and solution providers are identifying mobility
needs and executing mobility programs, they often fail to think deeply
about what mobility truly means. As a result, mobility is often defined
in narrowly technical terms, with the focus placed on devices (iPhone,
Blackberry), operating systems (Android, Blackberry OS, iOS, Symbian,
and others), and the related issues of signal coverage, bandwidth
(3G/4G/LTE), system security, and data management.
However, mobility in health care is about more than just mobile
devices. For example, when I asked fifteen Kaiser Permanente physicians
what mobility meant to them, I got many answers: “remote monitoring,”
“care anywhere,” “telemedicine,” and “virtual diagnosis.” All focused on
the ability to provide service anywhere; none dwelled on technology.
All of which brings me to my central stance: The most effective way to
frame a mobile strategy is as an ecosystem comprised of multiple
components that work together to enable mobile behavior.
Patients, providers, and payers are already buying into the mobile way
because it is convenient and effective. Care interactions are happening
in an increasingly wide range of locations: hospitals, rural clinics,
mobile health vans, homes, or even during the course of a person’s daily
activities. The core objective of a mobility strategy should be to
develop processes, organizational structure, and technologies that
support and nurture these interactions.
With a mobile strategy focused on outcomes, we can make these
experiences even richer and more capable, delivering daily care and
monitoring, critical care, health administration, specialty care, and
ancillary support services “anywhere, anytime.” As David Aylward points
out in his HBR Blog, mobile health could be a major force multiplier,
empowering multiple constituents by breaking physical boundaries and
providing true end-to-end information transparency across the care
continuum.
By thinking about mobility as a business and functional proposition,
not merely a technical one, we can use the familiar “people, process,
technology” framework to develop some useful models for a mobile
environment.
We already know that the people will be mobile. The process—the health
care organization’s core operating model, its end-to-end process of
delivering care to its customers, its malleability to the new care
continuum—should be amenable to a world where physical boundaries are
immaterial—even irrelevant.
The technology then becomes whatever is necessary to deliver that
experience in a scalable, secure manner while adhering to the needs and
standards of each health care organization. Take some simple examples: a
patient’s health records should be instantly available no matter where
they are: hospital, clinic, or pharmacy. From the care professional’s
perspective, mobility might mean the consistent ability to access
support resources no matter where they are, whether it’s traveling from
location to location, or even room-to-room within a single facility.
Mobile devices may play a part in delivering these services, but they’re
only the visible tip of a much broader supporting infrastructure. In
some cases, the endpoints that deliver these mobile services may not be
mobile themselves.
So, while gadgets and applications are glamorous and exciting, the true
measure of mobility is far broader and multi-dimensional than just the
devices we hold in our hands.
I guess you can say this article is all about perception. For us IT folk, we think of mobility in terms of phones, tablets, and laptops. In this article, we learn that healthcare professionals have an entirely different meaning for it. For the most part, technology in terms of electronics devices was not their idea of mobility. It's also not that far off, however, as technology does play an important part in things like remote monitoring, care anywhere, telemedicine.
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